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How can I place an order? |
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You can place an order by contacting your local store or ordering online at www.ediblearrangements.com.qa |
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Can I pick an arrangement up from a store? |
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Yes, of course. We offer pick up or delivery from all of our locations. Stop by and pick up an arrangement or a box of our chocolate dipped fruit! |
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Do you deliver arrangements? |
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We have 1107 locations operating and coming soon across the USA, Canada, Puerto Rico, Dubai, Saudi Arabi, Qatar, Kuwait, Hong Kong, Italy, Turkey, Bahrain, India and Jordan, and we can deliver to those store locations’ surrounding areas. |
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Does your fruit contain preservatives? |
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No. Our fruit is all natural, no preservatives are ever added. |
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How long will the fruit last? |
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Our arrangements are sold at the peak of freshness. We recommend you enjoy your arrangement right away. If that’s not possible, make sure to keep the original wrapping and refrigerate upon receipt. If the arrangement is already opened, remove the fruit from the skewers, place in an airtight container and refrigerate. |
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None of your stores service the zip/postal code I entered, can you ship the arrangement? |
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Our arrangements and dipped fruit boxes are made to order and delivered locally via a refrigerated vehicle. In order to preserve the freshness of our product we do not ship our products. |
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How much notice should I give when ordering an arrangement? |
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In most cases, orders can be placed for same day delivery. During busy holiday time periods we recommend you order further in advance. |
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What happens if the person I am sending an arrangement to is not home when the arrangement is delivered? |
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For residential deliveries: If the recipient is not available at the time of delivery, we may attempt to leave the gift with a neighbor. If the gift is left with a neighbor, the recipient will be notified with instructions for retrieving the gift upon their return. If a neighbor is not available to take the gift, the delivery person will leave a notification alerting the recipient of the delivery attempt and providing instructions to contact the Edible Arrangements store. |
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Do you have a brochure of your products? |
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Yes. You can obtain a brochure by stopping by your local store or submitting a request online. |
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How can I track the delivery once I place an order? |
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If you have your confirmation number you can use the online order tracking system to track the order. |
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Is it safe to use my credit card online? |
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Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. You can view the Thawte security certificate on the bottom right hand corner of the website. |
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How do I cancel or change an order I already placed? |
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If you need to cancel or change an order, please immediately contact the local store you placed the order with. Customers should not cancel the order less than 24 hours before the scheduled delivery; however, we will attempt to do our best to comply with your request. |
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Do you offer gift cards? |
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Yes, many of our stores offer gift cards. Please stop into or call your local store to purchase a gift card. |
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Do you customize arrangements? |
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We have over 50+ different arrangements to choose from with a wide range of sizes and varieties of fruit. Arrangements can be customized by adding specialty containers, dipped fruit, a plush bear or a mylar balloon. |
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Do you do timed deliveries? |
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We do not promise delivery times, however we will do our best to accommodate the open hours of offices, schools and businesses. You may always call and check in on the status of your delivery or visit our website for tracking updates Click here |
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What kind of chocolate does Edible Arrangements use? |
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Our dipped fruit is dipped in either gourmet semi-sweet chocolate or white chocolate; we also have jars of classic or sugar free chocolate dipping sauce available as an added treat. |
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Do your products contain any nuts? |
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Some of our arrangements and boxed strawberries and apples have crushed or sliced almonds, so there are nut products in our store and in the preparation areas. We cannot guarantee that an arrangement will not have come in contact with nuts or nut oil. We recommend that you take the necessary precautions based on any related allergies. |
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Can I change the containers? |
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Our containers are specifically chosen to accommodate the size of the arrangements. Containers pictured on the website may vary. |
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Are your store locations Kosher certified? |
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Our locations are individually owned an operated and some of our franchise owners have gone through the Kosher certification process. Please contact your local store to see if they are Kosher Certified, or look for the *Kosher Certified text next to the store name on the locations page. |
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Will you contact the recipient prior to delivering the product? |
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The store may contact the recipient prior to delivery to ensure that the recipient is home for the delivery. |
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Where can I find information on buying a franchise? |
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Go to www.eafranchise.com to learn more about purchasing an Edible Arrangements location |
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Do I receive an email confirmation after I place my order? |
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After you process your order you will see a confirmation page. We highly recommend you print out this confirmation page and keep it on record. You may receive a confirmation/invoice email after you place your order. If an email was not received that can mean that either: - Your email address was entered incorrectly
- Your email service provider may have blocked the confirmation email if the address was not added as a safe sender or
- The email may be in your spam or junk folder. Due to the high volume of orders you may experience a delay in receiving the confirmation/invoice email.
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What if I didn’t see a confirmation page and didn’t receive an email confirmation? |
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If you didn’t receive any of the confirmation messages, please call the store you placed the order with immediately, DO NOT process the order again to avoid duplicate orders. One of our customer service representatives will assist you in tracking your order to see if it was processed. If the order did not process successfully you will be able to place your order with the customer service representative at that time. |